Kenpcfl
New member
The NAV Limited 4e ships with a factory installed Hifonics Touch Screen Source Unit GMR-7V2K. It appears that the subwoofer is an option that the dealer installs, but not sure. (I do not have the sub).
In the settings, you can select the "subwoofer output" on or off. If you leave the selector in the "off" position, then the next time you power on the vehicle there will be no audio.
The only way to fix this is to do a "factory reset", which then requires you to re-input all of your settings. Not fun.
I emailed Hifonics, and an engineer called me within 10 minutes to troubleshoot this with me. He said that they had a test NAV vehicle in-house, and would try to replicate the issue.
An hour later he emailed me and said,
"Just wanted to say thank you. I was able to replicate the issue and we will work on getting a firmware to resolve the issue in the coming days."
There you go. I'm very impressed with the customer service response from this Kawasaki supplier, especially since I went directly to them and not through Kawasaki.
In the settings, you can select the "subwoofer output" on or off. If you leave the selector in the "off" position, then the next time you power on the vehicle there will be no audio.
The only way to fix this is to do a "factory reset", which then requires you to re-input all of your settings. Not fun.
I emailed Hifonics, and an engineer called me within 10 minutes to troubleshoot this with me. He said that they had a test NAV vehicle in-house, and would try to replicate the issue.
An hour later he emailed me and said,
"Just wanted to say thank you. I was able to replicate the issue and we will work on getting a firmware to resolve the issue in the coming days."
There you go. I'm very impressed with the customer service response from this Kawasaki supplier, especially since I went directly to them and not through Kawasaki.
